Freqently Asked Questions

Everything you need to know about ordering, delivery, subscriptions, and preparation is outlined below.

We’ve designed Meat Merchant to be simple, transparent and tailored to you and if you need something specific, just let us know at checkout.

Ordering & Delivery

Where do you deliver?

We currently deliver from Ballina through to surrounding South Brisbane. If you're unsure whether you're in our zone, enter your postcode at checkout or get in touch.

What days do you deliver to my area?

Monday, Wednesday & Friday – NSW


Tuesday & Thursday – QLD

How does delivery work?

Choose your delivery day at checkout. Your order arrives fresh, chilled, and packed securely in insulated packaging.

Can I leave special instructions for how I want my meat prepared?

Yes. Leave a note at checkout and we’ll prepare your meat exactly how you like it - thicker steaks, thinner cutlets, whole or portioned. Just tell us.

Can I click & collect?

Yes. Select pickup at checkout and we’ll have your order ready for you.

Is there a minimum order?

Yes - a minimum spend of $65 applies for delivery.

Subscriptions

How does the Meat Merchant subscription work?

Choose your box, choose your frequency (weekly, fortnightly or monthly), and we deliver automatically.

Can I pause or cancel?

Yes. You can manage your subscription anytime through our portal in the 'Manage Subscription' page.

Can I customise my box?

Yes - we offer flexibility so you can build a box that suits your household.

Packaging & Quality

How is the meat packaged?

All meat is professionally cryovac sealed to maintain freshness and extend fridge and freezer life.

How long will it last in the fridge?

When sealed, our cuts will last significantly longer than supermarket tray packs. Exact times depend on the cut.

Is your meat grass-fed?

We source premium quality meat and prioritise suppliers with strong farming standards.

Why does your meat look different to supermarket meat?

We don’t over-trim or over-process. What you’re getting is proper butcher-quality meat.

Wholesale

Do you offer wholesale supply?

Yes. We supply cafés, restaurants, caterers and food businesses throughout the Northern Rivers and Brisbane areas.

What products can we order wholesale?

We offer a full range of beef, lamb, pork and chicken, plus custom cuts to suit your menu. Whole primals and bulk orders are available.

Can you portion to our spec?

Absolutely. Leave your specifications and we’ll cut to thickness, weight or trim requirements. Consistency matters - we get that.

Is there minimum order volume?

Minimums apply depending on delivery area and frequency. Get in touch and we’ll tailor something that works.

How do we apply for a wholesale account?

Contact us directly and we’ll set you up with pricing, ordering details and delivery days.